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Self Service

Support

Self Service

Manage your banking needs quickly and securely using our self-service portal. Access your accounts, perform transactions, and get support—anytime, anywhere.

Self Service

Your banking do-it-yourself tools. Find ways you can solve some immediate issues without getting help.

Your Account DIY

Block My Stolen
Card

To block your stolen card, follow the highlighted steps.

Block My Stolen Card

Steps to Block your Stolen NOVA Debit Card

  • Put a call through our 24/7 contact center via: 02 01 280 4000 / +234 913 666 6680 or visit a NOVA Bank Branch close to you.
  • Provide your account details.
  • Answer some security questions and confirm your identity.
  • Your card would be blocked by one of our customer experience or customer care associates.

Request a NOVA Debit Card

Get a new debit card by following the highlighted steps.

Request a NOVA Debit Card

Ways to Request a NOVA Debit Card

  • Visit a Branch: Visit any NOVA branch close to you to request a NOVA debit card
  • Contact your Relationship Manager.

Open a NOVA Bank Account

Open a NOVA bank account by following the highlighted steps.

Open a NOVA Bank Account

Download the NOVA Phygital app from the Google Play Store for Android devices or the Apple App Store for iOS devices by searching for “NOVA Phygital”.

Click here to begin.

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How To Set Up Panic Balance

Follow these simple steps to set up your Panic Balance.

How To Set Up Panic Balance

Follow these simple steps to set up your Panic Balance:
  • Log in to the NOVA Mobile Banking App.
  • Tap the Profile icon at the top-left corner.
  • Select Settings.
  • Tap Panic Balance.
  • Enter the exact amount you want to set as your Panic Balance and tap Save.
  • Return to your Home/Dashboard and refresh the app by swiping down.
 
You're all set! Your Panic Balance is now set up.
 

How To Reset Your Panic Balance

Follow these steps to reset your Panic Balance

How To Reset Your Panic Balance

Follow these steps to reset your Panic Balance:
  • Log in to the NOVA Mobile Banking App.
  • Tap the Profile icon at the top-left corner.
  • Select Settings.
  • Tap Panic Balance.
  • Enter the exact Panic Balance amount currently displayed on your Dashboard and tap Save.
  • Return to your Home/Dashboard and refresh the app by swiping down.
 
You're all set! Your Panic Balance has been reset.
Corporate Banking
Corporate Banking
Personal Banking
Personal Banking
Mobile Banking
Mobile Banking
Trade Services
Trade Services
NOVA Cards
NOVA Cards
USSD Banking
USSD Banking

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The financial partner that understands your personal and business needs.

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