Personal Banking

Your personalized banking solution.

Accounts

Open an account and manage your money on the go!

Savings Account

Start saving smartly with our Savings Account, offering interest to fuel your goals.

Open Account

NOVA Classic
Savings Account

A basic savings account that earns competitive interest, has a low minimum balance requirement, and offers easy access to customers’ funds.

Open Account

Current Account

Seamless transactions, convenience, and exclusive benefits.

Open Account

Domiciliary Account

Explore global currencies, seamless transactions, and competitive rates with our Domiciliary Account.

Open Account

NOVA
Grow Box

An ideal account for those looking to build an emergency fund, save for a specific goal, or simply earn a higher return on their savings. It is an investment account targeted at medium to low-income earners who want to start small and build up in a structured manner, as their income expands.

Open Account

NOVA
Kiddikash Account

Growing your Child's Future, One Savings at a Time!

Open Account

NOVA SME Plus Account

A current account tailored for Small and Medium-sized Enterprises (SMEs), offering comprehensive interest rate of 2% per annum on the minimum balance, streamlined financial management tools, convenient online and mobile

Open Account

Cards

Get a NOVA card for easy transactions.

Explore
Other Cards

Naira Debit Cards

Denominated in Naira, accepted worldwide.

Dollar Debit Cards

Enjoy the rewards that come with the Dollar Debit Cards

Dollar Credit Cards

Get a Prepaid card for smart and convenient way to pay.

Prepaid Cards

Step into a world of new possibilities with the Dollar Credit Cards.

Mobile Banking

Your bank in your palm.

Use your phone’s camera to scan and download the NOVA Mobile Banking app. Available on iOS and Android

Manage all your accounts, cards, bills and more from a single dashboard.

Features

How to sign up

Step 1:

Fill in your details

Provide your email and phone number and verify your phone number with an OTP.

Step 2

Get verified

Select username & password. Provide your BVN and KYC details and start face & ID verification. Provide your name and set up a PIN for managing your account.

Step 3:

Fund your account

Top up to start making transfers.

Step 4:

You're done!

USSD Banking

Do Simple Transactions without Interruptions

USSD Banking

Activate USSD Banking

Step 1

Dail *682# to begin

Step 2

Reply 1 to "Proceed

Step 3

Reply 1 - Have an Account

Step 4

Reply 1 to register without card

Step 5

Enter your digital channel transaction PIN

Step 6

Create your 4 digit USSD transaction PIN

Step 7

Dail *682# to enjoy easy banking.

Enjoy easy offline banking. Transfer funds, top-up airtime and data, check your balance, reset your PIN, and block and unblock your account without an internet connection.

Why Use USSD?

Fast data free Transfers
Buy Airtime and Data
Check Balance
Pay Bills
Get mini account statement
Setup PIN

Open An Account In 2mins

Step 1

Dial 682# on your mobile phone.

Step 2

Select 1 - Proceed to accept the USSD banking terms.

Step 3

Select 2 - New to NOVA.

Step 4

Accept the privacy policy by selecting 1 - Proceed.

Step 5

Choose how you'd like to register: 1- BVN or 2- NIN

Step 6

Enter your NIN or BVN when prompted.

Congratulations! Your NOVA Bank account has been successfully created.

Online Banking

Flexible Banking, Anywhere, Anytime

Features

Instant Self-Registration
Image & Phrase security feature
Pay your tax on Internet Banking
Multiple payments on the screen
My Transaction Diary
Create Payment Template
Send funds to Branch for pick up by third party
Buy Airtime
Transfer Money
Pay Bills
Book Flights
Personalization
Cyber Receipt
Security

Frequently Asked Questions

Nova Phygital App

Answers to the most frequently asked questions on the Nova Phygital App.

What is Nova Phygital App?

The Nova Phygital App is NOVA Bank’s mobile banking platform, providing services like account management, fund transfers, bill payments, card services, and more.

How do I open an account on the App?

Download the app, select “Open Account,” and follow the prompts to complete your registration.

What services are available on the app?

Services include account opening, transfers, bill payments, card requests, subaccounts, loan applications, and more.

How do I transfer money?

Go to "Transfers," choose the transfer type (within NOVA or other banks), fill in the details, and confirm.

How do I check my account balance?

Your balance is visible on the dashboard upon login or under "Accounts."

Can I set up standing orders?

Yes, you can create standing orders for regular payments under "Payments" or "Transfers."

How do I update my personal information?

Go to "Profile" and select "Edit Profile" to update details like your email or phone number

What if my app crashes or doesn’t work?

Try updating the app, clearing the cache, or restarting your device. If problems persist, contact support via: 02 01 280 4000 / +234 913 666 6680 or info@novabank.ng

How do I deposit money into my account?

Deposit via bank transfer, at NOVA Bank branches, or through authorized agents. The app does not support direct cash deposits.

How do I view my transaction history?

Go to "Accounts" and select "Transaction History" to view your past transactions.

How do I change my PIN for app login?

Go to "Security Settings" and select "Change Login PIN."

Can I use the app outside of Nigeria?

Yes, the app is accessible globally with an internet connection, but fees may apply for certain services.

How do I log out of the app?

Click on your profile icon and select "Log Out."

How do I enable fingerprint or facial recognition for login?

Enable biometric login by going to "Security Settings" and following the prompts to set up fingerprint or facial recognition.

Can I schedule future payments?

Yes, you can schedule payments by selecting "Schedule Payment" when initiating a transfer or bill payment.

How can I stop receiving marketing messages?

Manage your notification preferences in "Settings" under "Notifications & Alerts."

What happens if I forget my transaction PIN?

Go to "Security Settings" and choose "Reset Transaction PIN" to create a new one.

Is there a limit on transfers via the app?

Yes, daily limits apply based on your account type. You can check or request higher rates through "Account Settings" or by contacting support.

How do I receive alerts for transactions?

You’ll receive alerts via SMS, email, and in-app notifications. Customize these in "Settings" under "Notification Preferences."

How do I check my SMS, data, and airtime purchases?

Go to "Transactions" under "Payments" to view your airtime and data purchase history.

Can I change the app language?

Yes, go to "Settings" and select "Language" to choose your preferred language.

How do I stop the scheduled payment?

You can cancel scheduled payments in the "Payments" section by selecting the payment and choosing to cancel it.

Can I change my security questions?

Yes, visit "Security Settings" to update your security questions and answers.

Accounts - FAQs

Answers to the most frequently asked questions on Nova Accounts

Can I open subaccounts?

Yes, go to "Account" and select "Manage Subaccounts" to create and manage them.

How do I block/unblock my account?

Use the "Block Account" option in "Account Settings" if you suspect fraud, and unblock it via the same process or by contacting support.

What do I do if I forget my password or need to unlock my account?

Use "Forgot Password" on the login screen or the "Unlock User" feature in "Security Settings." Contact support if needed.

How do I link multiple accounts to the app?

Go to "Account Settings" and use "Link Account" to add other NOVA Bank accounts using your BVN or account number.

How do I upgrade my account from a Tier 1 to Tier 2 or Tier 3 account?

Go to "Account Settings" and select "Upgrade Account," then follow the instructions to complete the upgrade.

Can I manage my SME account on the app?

Yes, both individual and SME accounts can be managed through the app for various business transactions

How do I upgrade my account?

Go to "Account Settings" and select "Upgrade Account" to provide additional details and documentation.

How do I close my account?

For security reasons, account closure must be made through a NOVA Bank branch or by contacting customer service.

Cards - FAQs

Answers to the most frequently asked questions on Nova Cards

How do I request a debit card?

Go to "Card Management" and select “Request Card.” You can also activate, block, or reset your card’s PIN.

How do I reset my card PIN?

Go to "Security Settings" under "Card Management" to reset your PIN.

How do I report a lost or stolen card?

Visit "Card Management" and block your card. You can request a replacement from the same section.

How do I apply for a virtual debit card?

Request a virtual card through "Card Management" for immediate online use.

Loans - FAQs

Answers to the most frequently asked questions on Loans

How do I apply for a loan on the app?

Go to the "Loans" section, select a loan product, review terms, and submit your application.

How can I track my loan application status?

Track your loan status in "Loans" under "My Loan Requests."

Business Banking

Privacy Overview

Nova Bank (NOVA) respects the privacy of our users and we are committed to protecting your personal data disclosed to us.

This Privacy Notice clarifies how we collect, process, disclose, and safeguard your information when you visit our website novambl.com and our mobile application Nova Mobile Banking, including any other media form, media channel, mobile website, or mobile application related or connected to it (collectively, the “Site”). Please read this privacy notice carefully.

If you do not agree with the terms of this privacy notice, please do not access the site. Nova reserve the right to make changes to this Privacy Notice (based on our Privacy Policy) at any time and for any reason. We will alert you about any changes by updating the “Last Updated” date of this Privacy Notice.

We will hence ensure your data is:

Processed lawfully.
Collected and maintained for a specific purpose.
Retained no longer than necessary; and
Kept securely.

Nova will use the personal information we ask for to identify you, provide services for you, to communicate with you, and to make our services better. We may also use your personal
information to market our products and services to you that may be of interest to you. However, you can contact us and request that we delete your information from our mailing list if you do not wish to continue receiving our promotions.

For more details, please read up our data privacy policy. This policy sets out your rights under the Nigeria Data Protection Regulation 2019 and explains how you can access your personal data as well as lodge compliant if you have concerns about how we are using it. By signing this form, you agree that you understand how your data will be used and consent to its use as stated in our privacy policy. You can access, make changes to, update or withdraw your information provided to us by contacting
us through the following channels:

Contact Info

Address: 23 & 18 Kofo Abayomi Street Victoria Island, Lagos, Nigeria
Phone: 02 01 280 4000 / +234 913 666 6680 Ext. 4028
Email: informationsecurity@novabank.ng

For more information, please read our Privacy Policy.

Personal Banking